Or, do you wish to create a brand new Google Workspace account that simply uses the email address that has previously been used by another RM Unify user, but which has no associated data and instead has a brand new, empty mailbox?ġ.Re-attach an existing Google Workspace account and all its data (mailbox, etc.) to a new RM Unify account?.You have two choices to consider when wishing to reclaim a previously claimed email address. Note: The Deleted Users view only shows users deleted up to 90 days ago. It is now possible for RM Unify super admins to delete the email credentials claimed by the deleted RM Unify accounts, so that those email addresses/accounts can be attached to new RM Unify accounts. Note: this article is not for use where the RM Unify establishment has Microsoft 365 federated as well as Google Workspace.Google super admin access to the Google Workspace Admin console.Recreated RM Unify accounts can have the same RM Unify account names, but their linked Microsoft 365/Google Workspace accounts will receive new accounts created with a numerically appended account name.This means that creating a new RM Unify account with the same name as that of a deleted account will not automatically link the email address (or the mailbox, data, etc.) used by that previous account. Deleting an RM Unify account does not automatically release any email address credential claimed by that identity.An identity can have numerous credentials associated with it.An RM Unify account's email address can also be considered a credential (a logon credential).RM Unify requires that the Google Workspace account's UPN/account name and primary SMTP address are of the same value.An RM Unify account's email address is mainly generated/populated when Microsoft 365 or Google Workspace is federated to the establishment.An RM Unify establishment can be federated with Microsoft® 365™ and/or Google Workspace.An RM Unify account represents an identity in the RM Unify database.Glossary of some terms, summary of behaviour However, if you simply delete the user's RM Unify account and recreate it, the recreated account will not be automatically re-attached to the previous Google Workspace account, because of the expected behaviour detailed in this TEC. You need to delete and recreate a user's RM Unify account, but want to ensure that their Google Workspace account is re-attached to that recreated RM Unify account. How to reuse or reclaim a user's Google Workspace account in RM UnifyĮxplains how an RM Unify super admin can prepare user accounts to reuse or reclaim a Google Workspace email address previously assigned to a different RM Unify account.
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